What is the nbn™ network?

The National Broadband Network (NBN) is Australia’s first national wholesale-only, open access communications network that is being built to bring high speed broadband and telephone services within the reach of all Australian premises. The NBN will utilise three technologies; fibre, fixed wireless and satellite, expected to make possible improved ways for you to connect with one another. Within the next decade, the plan is for every home, school and workplace in the country to have access to the NBN.

When is nbn™ coming to my area?

We have a handy coverage map where you can check to see if construction has commenced in your location. It pulls information directly from NBN™ ltd., so it's updated as often as they update their systems. Unfortunately we won’t be able to provide any timeframes if the NBN™ rollout hasn’t commenced in your area.

How do I get connected to the nbn™?

If our coverage map advised your address is ready to get nbn™ broadband, congratulations! All you’ll need to do is pick out an NBN™ plan and fill in your details and one of our friendly NBN™ experts will give you a call. If it turns out you need a technician to visit and install some NBN™ equipment, don’t worry - we'll help organise this for you.

Can I keep my existing telephone number to use on the nbn™?

In most cases, we can bring your existing telephone number over to the NBN™ network.

Just call our Sales Team on 1300 835 324 Option 1 to discuss the matter further.

I have existing broadband/phone services. How can I upgrade to NBN™?

Typically your address can be upgraded to nbn™ broadband with little to no downtime.
More often than not you can continue to use your existing services until your new NBN™ equipment has been installed and your service has been activated. In the meantime, you
should check to make sure that current modem will be compatible with your new nbn™ broadband service. Upgrading is simple, just call our Sales Team on 1300 835 324 Option
1to get started.

Remember: Moving to nbn™ broadband will not necessarily cancel your existing broadband and phone services. Once you've upgraded, please contact your existing provider to ensure your old services are cancelled, otherwise you may continue to be billed for them.

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To keep things simple, we recommend our, D-LINK DSL-G225, DSL-2888A and DSL-3900 which will support your NBN™ broadband and if selected your included TeleChoice phone service.

Most standard broadband modems do not support all types of NBN™ broadband. If you wish to use your own modem, please check with the manufacturer to make sure it can support your NBN™ service.

To use your TeleChoice Voice package, your modem must be VoIP compatible. If your modem doesn't support VoIP, you'll need to purchase an additional device called an Analogue Telephone Adaptor (ATA) in order to use your Netphone service.

Not all VoIP compatible modems will support your included TeleChoice phone service.

Availability: Only available in selected coverage areas. Please check availability in your area. Further availability checks will be conducted upon registration.

Additional once off $300 nbn™ New Development Charge applies if your premises is identified by nbn™ as being within the site boundary of a new development. Early termination fees apply.

NBN Speeds:

The actual speeds for the service may be slower and vary due to many factors including type/source of content being downloaded, hardware and software configuration, the number of users and performance of interconnecting infrastructure not operated by TeleChoice. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable. The basic speed option has an upload connection speed of 1Mbps. The extra speed option has an upload connection speed which will range between 1Mbps and 5Mbps. The max speed option has an upload connection speed which will range between 1Mbps and 40Mbps.

CSG: Customer Service Guarantee

The monthly charge and setup pricing of the TeleChoice nbntm bundled plans are based on customers agreeing to waive the Customer Service Guarantee (CSG). For more information please contact TeleChoice Sales on 1300 835 324

Schedule an appointment

After you submitted your NBN Bundle application to TeleChoice, our service delivery team will do an assessment on your address and determine if an NBN installer needs to visit your premises. If your premises have an active NBN service connected previously then it is unlikely that you would require technician's visit.

If an installation appointment is required, you or an authorised person over 18 years of age will be required to be at the premises on the day of the technician visit. After you have submitted your order, TeleChoice will confirm if an installation appointment is needed. If so, TeleChoice will organise this and contact you with the appointment details.

On the day of installation

When the installer arrives at your property, ensure you check their ID before letting them inside, to ensure they are a contracted NBN technician. The next step is for your installer to complete the copper cabling and check that your premises is properly connected to the NBN.

Equipment

TeleChoice can provide you with a 4 port Wi-Fi Modem Router with VoIP capabilities that will let you connect to the internet and make/receive phone calls using your TeleChoice VOIP Voice Service. Click here for more details. The technicians are not required to install any further equipment.

Installation:

After you have submitted your order, TeleChoice will confirm if an installation appointment is needed. If an installation appointment is needed, TeleChoice will organise this and contact you with the appointment details. You or an authorised person over 18 years of age will be required to be at the premises on the day of the appointment.

Payment: Monthly access charges are billed monthly in advance. Payment options are Direct Debit or Credit Card.

More Information:

NBN Broadband Features:

• Unlimited download and upload - suitable for high volume sending and receiving of emails, downloading data, transferring large files including graphic rich content, high quality video & audio and applications.

NBN Voice Service Features:

• Great quality Audio.
• Choose to port your existing number or have TeleChoice supply a new number.
• Cheap Local, National and International Calls. Click here to view call rates.
• Get enhanced features such as Call Barring, Number Display, Call Line Identification and Call Waiting at no extra charge.

What is the New Development Fee?

Effective 1 April 2016, the $300 New Development Fee (NDF) is charged for all NBN™ broadband connections in the following circumstances:

• The first connection at a premises in a newly developed area i.e. a suburb with no pre-existing telecommunications infrastructure.
• The first connection(s) at a premises in an establish area in the rare instance that a developer has increased the number of dwellings on the same plot of land e.g. demolished a single house and built a block of units.

Once the NDF has been charged at an address, it will not be charged again for subsequent connections, provided the number of dwellings at that address has not increased.